Ordering through our website is easy. Add the desired products to your shopping cart and follow the steps in the checkout process using the indicated buttons. Please check your details carefully before completing your order.
After placing your order, you will immediately receive an order confirmation by email. Please also check your spam or junk folder, as it may occasionally end up there.
If you do not receive an email after a few minutes, it is possible that an incorrect email address was entered or that there is a technical issue. In that case, please contact our customer service via the contact page or send us an email including your name, the date and time of the order, and the products you ordered. We will then send you the confirmation manually.
FinalVit offers a wide range of secure payment options through Mollie, ensuring smooth and trusted payments across Europe and worldwide.
If you have a complaint about our products or services, please contact us via the contact form on our website. We will provide a substantive response within 14 days of receiving your complaint.
No, you can place an order with or without creating an account.
Creating an account does offer several advantages, such as:
Once your order has been placed, it is automatically processed. If you would like to change or cancel your order, please contact our customer service as soon as possible.
If the order has not yet been shipped, we will gladly see what is possible. In case of cancellation, the paid amount will be refunded as quickly as possible via our payment provider. Refunds are usually processed on the next working day. We use Mollie as our payment provider.
After placing your order, you will automatically receive an order confirmation by email. Please also check your spam or junk folder.
If you still do not receive an email, there may be an error in the email address entered or a technical issue. Please contact our customer service, and we will resend the confirmation and assist you further.
Discount codes are used selectively and are not always available. You may receive a discount code in the following situations:
Welcome offers
From time to time, we run limited-time welcome promotions, for example when you subscribe to our newsletter or create an account. These codes are typically one-time use and valid for a specific period only.
Service-related codes
In certain situations, such as a delivery issue, return, or delay, our customer care team may provide a personal service code as a gesture of goodwill.
Occasional campaigns
We may offer discount codes during special campaigns, such as a product launch or a temporary promotion. These offers are always clearly communicated and time-limited.
Please note that discount codes cannot be combined and are not guaranteed to be available at all times.
Yes, you can combine multiple products in one order. These will be shipped together, provided all items are in stock. Any shipping costs are automatically calculated during checkout.
If a product is unexpectedly unavailable or if a change to the order is required, our customer service team will always contact you to discuss your preferences. In such cases, the order can be adjusted or cancelled free of charge.
The product page indicates whether an item is in stock. If a product is temporarily unavailable, this will be clearly stated.
Orders containing multiple products are generally shipped once the complete order is available, unless stated otherwise.
We deliver to consumers within and outside Europe. During checkout, you will automatically see whether your country is available and which shipping options and costs apply.
Shipping costs vary by country. An overview can be found on our delivery information page.
All prices on our website include VAT. Any shipping costs are clearly displayed before you complete your order, so there are no surprises.
Depending on your country, customs duties or import taxes may apply. These charges are determined by local authorities and are payable by the customer.
All reviews on FinalVit are written by real customers!
We collect reviews via trusted platforms such as Google and Trustpilot, as well as product reviews on our website. After placing an order, customers may receive an email invitation to leave a review. Occasionally, we also invite feedback after a conversation with our customer care team.
Product reviews are only requested from customers who have actually purchased and used the product. All reviews, positive and negative, are published.
Due to regulations for health products, we are required to remove or mask any medical or health claims from product reviews. For example, references to medical conditions are censored in accordance with advertising regulations. This moderation may result in a delay of up to 5 working days.
We do not publish paid reviews.
Reviews will not be published if they originate from bots or fake accounts, contain advertising or promotions, show conflicts of interest, include offensive or discriminatory language, incite hate, intimidate others, or contain personal data.
Yes. Our website uses a secure connection and reliable payment methods. Payment details are always processed in an encrypted manner.
